Why Zappos Pays New Employees to Quit—And You Should Too - Bill Taylor

I haven't shopped Zappos.com, but I know several people who rave about their service. This article explains how Zappo's cultivates employees who are not only better than average, but exceptional.

"It’s a hard job, answering phones and talking to customers for hours at a time. So when Zappos hires new employees, it provides a four-week training period that immerses them in the company’s strategy, culture, and obsession with customers. People get paid their full salary during this period.

After a week or so in this immersive experience, though, it’s time for what Zappos calls “The Offer.” The fast-growing company, which works hard to recruit people to join, says to its newest employees: “If you quit today, we will pay you for the amount of time you’ve worked, plus we will offer you a $1,000 bonus.” Zappos actually bribes its new employees to quit"

Read the whole thing.